Refund / Return Policy
Returns & Refunds
At Dvibes, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 14 days of receiving your order.
To be eligible for a return or exchange, items must:
- Be unworn and unwashed.
- Have all original tags attached.
- Be free of stains, odors, makeup, deodorant marks, pet hair, or any signs of wear.
- Be returned in their original packaging.
Items that do not meet these requirements cannot be accepted.
Exchanges
Need a different size?
We’re happy to offer exchanges based on product availability. Customers are responsible for the shipping costs associated with returning the item and receiving the replacement, unless the error was made by Dvibes.
Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for your financial institution to complete the refund.
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at dvibes1004@gmail.com. Be sure to include your order number and clear photos of the item.
If the issue is confirmed to be our responsibility, Dvibes will cover all replacement shipping costs.
Final Sale
The following items are Final Sale and cannot be returned or exchanged:
- Sale or clearance items.
- Gift cards.
- Items marked as Final Sale.
Contact Us
For any questions regarding your return or exchange, please contact us at:
You will be required to ship your return items at YOUR OWN COST to:
USPS DISCLAIMER:
We are not responsible for lost, or held packages.
We are not responsible for delivery errors via carrier, or incorrect shipping information. Any shipping issues must be handled by USPS.